Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between [COMPANY NAME], a French SAS with registered office at [REGISTERED ADDRESS] (“Company”, “we”, “us”), and the entity or individual accessing or using the Service (“Customer”, “you”).

By creating an account, clicking “I agree”, or otherwise using the Service, you confirm that: (a) you have read and understood these Terms; (b) you are authorised to bind your organisation; and (c) your organisation agrees to these Terms.

The Service is intended for professional and business use only. Consumer use (as defined under applicable consumer protection law) is not permitted.

2. The Service

[COMPANY NAME] provides [SHORT DESCRIPTION — e.g. a cloud-based platform that enables businesses to...](the “Service”), accessible at https://ranks.page.

We reserve the right to modify, suspend, or discontinue any feature of the Service. For material changes that adversely affect your use, we will provide at least 30 days’ written notice.

3. Account Registration

You must register for an account to access the Service. You agree to: (a) provide accurate and complete information; (b) keep your credentials confidential; (c) immediately notify us of any unauthorised use; and (d) take responsibility for all activity under your account.

4. Billing and Payment — Creem.io as Merchant of Record

All billing, invoicing, and payment processing for the Service is handled by Creem (Armitage Labs OÜ, Estonia), our designated Merchant of Record. When you subscribe:

• Your purchase agreement for billing purposes is with Creem, not with [COMPANY NAME]. Creem’s Terms of Service apply to the transaction: https://creem.io/terms
• Creem handles all tax collection and remittance (VAT, GST, sales tax) applicable to your jurisdiction as the seller of record.
• Invoices and receipts are issued by Creem.
• Payment card data is processed exclusively by Creem. [COMPANY NAME] never accesses or stores your card details.

Subscription fees are billed in advance on a monthly or annual basis. Fees are non-refundable except as expressly stated here or required by applicable law.

Price changes will be communicated with at least 30 days’ notice before taking effect on your subscription.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Infringe the intellectual property rights of any third party.
• Transmit malware, viruses, or any malicious code.
• Attempt to gain unauthorised access to our systems or any third-party systems.
• Scrape or extract data from the Service by automated means without our written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell or sublicense access to the Service without prior written consent.

We may suspend or terminate your account immediately for breach of this section.

6. Intellectual Property

6.1 Our IP

The Service and all its components — software, interfaces, designs, trademarks, logos, documentation — are the exclusive property of [COMPANY NAME] or its licensors, protected by French and international intellectual property law.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes during the term of your subscription.

6.2 Your data

You retain full ownership of all data you submit to the Service (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide and improve the Service. We make no ownership claim over your data.

You warrant that you have all necessary rights and consents to submit Customer Data, and that doing so does not violate any third-party rights or applicable law.

6.3 Sub-processors and your end users

If your organisation grants access to the Service to your own employees or representatives, you are responsible for ensuring their use complies with these Terms and with any applicable data protection obligations. If you act as a data controller in respect of your end users’ data processed through the Service, you and [COMPANY NAME] may each bear independent data controller responsibilities under GDPR for the respective data you control. Contact [LEGAL EMAIL] if you require a Data Processing Agreement (DPA) under GDPR Art. 28.

7. Availability and Maintenance

We target a monthly uptime of 99.5% for the core Service, excluding scheduled maintenance and force majeure. Scheduled maintenance will be announced at least 48 hours in advance (except critical security patches).

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
• Our total aggregate liability shall not exceed the total fees paid by you to [COMPANY NAME] in the 12 months preceding the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

9. Indemnification

You agree to indemnify and hold harmless [COMPANY NAME] and its officers, employees, and agents from claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) your Customer Data; or (c) your violation of any applicable law or third-party rights.

10. Termination

10.1 By you

You may terminate your subscription at any time via account settings or by contacting [LEGAL EMAIL]. Termination takes effect at the end of the current billing period. No partial refunds are provided for unused time.

10.2 By us

We may suspend or terminate your account: (a) immediately for material breach of these Terms; (b) upon 15 days’ notice for uncured non-material breaches; or (c) upon 30 days’ notice at our discretion.

10.3 Effect of termination

Upon termination, your access ceases. We retain your Customer Data for 30 days to allow export. After 30 days, data is deleted from active systems, subject to legal retention obligations.

11. Governing Law and Disputes

These Terms are governed by French law. The parties will attempt to resolve disputes amicably within 30 days of written notice. Failing that, disputes are submitted to the exclusive jurisdiction of the Commercial Court of [COURT CITY] (Tribunal de Commerce de [COURT CITY]).

Customers in the EU, UK, or other jurisdictions with mandatory local protections retain any statutory rights they hold under applicable local law.

12. General

• Entire agreement: these Terms and the Privacy Policy constitute the entire agreement regarding the Service.
• Severability: if any provision is unenforceable, the remaining provisions remain in effect.
• Waiver: failure to enforce any provision is not a waiver of future enforcement.
• Assignment: you may not assign these Terms without written consent. We may assign in connection with a merger, acquisition, or asset sale.
• Notices: legal notices to us must be sent to [LEGAL EMAIL].